About Accolade

Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Please note that this is a hybrid role based in our El Paso, Texas location.

We will only be considering candidates local to the El Paso area at this time.

Role overview

As a Talent Acquisition Partner you will help source and select a high performance team in support of Accolade's largest customer facing organization, Care Advocacy. You will navigate the El Paso talent market to identify customer service professionals skilled in creating a world class customer experience for our members. You will partner with the Operations leadership team and People & Culture Business Partner to facilitate talent delivery through each phase of the hiring journey.

A day in the life…

You will represent the Talent Acquisition organization in our new El Paso facility as the main liaison to our onsite Operations Leaders.
You will regularly identify new talent pipelines in the local market and evaluate their performance in delivering the skill sets our Operations organization requires for success.
You will screen applicants through a validated competency model that ensures the candidates interviewed possess the behaviors and skillsets that predict success in our environment.
You will partner with Operations Leaders and People & Culture Business Partners to interview Customer Support professionals, using a metric approach to candidate evaluation.
You will lead & participate in our interview debrief and new hire selection process, deliver employment offers, and guide new hires through a positive onboarding experience.
You will support other function's hiring needs and general TA support as needed, if hiring demands flex for your assigned area.

What we are looking for…

You are a skilled brand ambassador who understands the importance of the candidate experience
You build and maintain healthy and productive working relationships
You are comfortable navigating multiple technology platforms for candidate sourcing and applicant management
You have exceptional verbal & written communication skills
You have a customer-centric approach to engaging internal customers
Bachelor's Degree or equivalent experience
3 years or more experience in recruiting, preferably in the El Paso market.

Benefits

Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Paid Time Off
Generous Holiday Schedule + 5 floating holidays
18 weeks of paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
1 Volunteer days per year
Employee Stock Purchase Plan (ESPP) w/ employee discount

Our people are the Heart of Accolade

Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Want to learn more about who we are and what we value? Check out our Culture Book here!

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Accolade, Inc.

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