About Artera
Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually.

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera is seeking a dynamic Human Resources Business Partner (HRBP) to join our team. This individual will play a pivotal role in driving the success of multiple departments including Marketing & Communications, Finance & Operations, Revenue Operations, Sales, and Customer Experience. As our HRBP, you will serve as a strategic advisor, collaborating closely with departmental leaders to develop and implement tailored HR solutions that support their objectives while fostering a culture of excellence and employee engagement.

In this multifaceted role, you will be responsible for providing strategic guidance on a wide range of HR functions. Your expertise will be instrumental in influencing organizational strategy, managing stakeholders, and driving impactful programs that enhance employee performance and retention. Additionally, you will also contribute to the development of People Programs.

This role offers a unique opportunity to work in a collaborative team environment, where you will have the autonomy to make a significant impact and the support to continue learning and growing in your career. If you are a proactive HR professional with a passion for driving organizational success through effective people strategies, we look forward to hearing from you!

Responsibilities

Strategic Influence: Collaborate with departmental leaders to provide strategic HR guidance and support, contributing to the development and execution of effective people strategies
Compliance Management: Ensure adherence to HR policies, procedures, and legal requirements, mitigating risks and promoting a culture of compliance within the organization
Learning and Development: Support learning and development initiatives, including upskilling programs for new managers and facilitating continuous learning opportunities for employees
Systems Thinking: Apply a systems thinking approach to HR strategies and initiatives, considering the interconnectedness of various departments and processes within the organization. Analyze complex organizational systems to identify opportunities for improvement and drive holistic solutions that align with business objectives
People Programs: Play a key role in the development, implementation, and ongoing support of various people programs such as performance development, employee engagement, compensation planning, etc.
Organizational Support: Provide support during organizational changes, ensuring smooth transitions and effective communication throughout the process
Administrative Duties: Handle administrative tasks related to HR operations, maintaining accurate records and ensuring compliance with documentation requirements
Confidentiality: Maintain strict confidentiality and discretion in handling sensitive employee information, investigations, and employee relations issues, ensuring compliance with privacy regulations and organizational policies. Safeguard the confidentiality of employee data and discussions, demonstrating integrity and professionalism in all interactions

Requirements

Bachelor's degree in Human Resources, Business Administration, or related field *additional experience in lieu of a degree is also accepted
Proven experience as an HR Business Partner or similar role, preferably in a fast-paced environment
Strong understanding of HR principles, practices, and regulations
Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization
Demonstrated ability to influence stakeholders and drive change initiatives
Analytical mindset with the ability to interpret data and make informed decisions
Proactive approach with a focus on continuous improvement and learning
Ability to thrive in a lean team environment, managing multiple priorities effectively

Bonus

Understanding of compensation, particularly variable compensation structures, and benefits administration
Prior partnership/collaboration with Talent Acquisition/Recruiting

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, and Philadelphia (Wayne).

Artera HQ is in Santa Barbara, CA, and we have an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid and you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements.

If you live in Los Angeles, San Francisco/Bay Area, or Kansas City, your role will be remote to start. As our team continues to grow in these cities, Artera will be considering opening offices in these locations. Once that happens, you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements.

WORKING AT ARTERA

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more!

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

The compensation for this role will be based on level of experience and is in our Tier 1 geography. This position also comes with equity and a variety of benefits.

Artera

New Jobs

Human Resources Business Partner (HRBP)