Hybrid Schedule (3 days a week in office)

Expected Contributions

Support the Vacation Ownership Corporate HR team in the following key areas:

General HR Operations
Provides back-up support for the Corporate HR Coordinator with non-corporate associate or visitor queries at the HR front-desk, leading onboarding sessions, the maintenance and compliance of the HR file room, meeting time-sensitive support needs.
Oversees the timely communication of welcome packs to new hires for assigned areas of responsibility.
Liaise with the Corporate HR Coordinator to distribute HR Service Awards.
Conducts training, when appropriate.
Ensures attendance by all new hires in the company’s onboarding programs.
Assists in maintaining effective employee communication channels (e.g., develops communications and assists with regularly scheduled meetings).
Supports with maintaining the Remote Corporate Associates channel, and partners with the Culture Activations team as appropriate.
Reviews progressive discipline documentation for accuracy and consistency, checks for supportive documentation. Escalates to AVP as appropriate.
Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner.
Ensures employee issues are referred to the Department Manager for resolution or escalated to the appropriate corporate HRBP.
Partners with Loss Prevention to conduct associate accident investigations, as required.
Communicates performance expectations in accordance with job descriptions for each position.

Project Management
Performs quantitative and qualitative analysis for HR-related projects.
Manages/oversees small projects, business processes or parts of larger ones in support of Global HR Operations Team, as assigned.
Oversee IT support projects for the VO HR Corporate and Field team (e.g., the annual hardware refresh programme, HR SharePoint, site Kiosk’s operations/reporting etc.)
Liaise with HRIS team on reporting-related research in support of VO activities.
Act as liaison with HR COEs on behalf of the Global HR Operations Team.
Represent the VO HR Corporate on HR project teams in support of VO goals and objectives.
Manage the logistics for VO HR Corporate projects and project-related events - partner with Manager, Culture Events and Activation as appropriate.
Support with Global HR Operations Team initiatives as assigned.

Manage Data Administration
Validate the accuracy of HR data, facilitating both proactive and reactive data clean-up exercises.
Performs data entry procedures in the following areas and under the direction of the manager: data management, associate and manager self-service, and response to associate questions related to data.
Supports the team with on-going reporting requirements and the preparation of material for presentations.
Maintain required HR distribution list, Global and Regional Operations List. Point of contact for the HR Partner & Coordinator updates and monthly distribution.
Create and maintain HR Organizational Charts for Global and Regional Operations.
Performs and facilitates data corrections and assists with coordination and follow-up with ASC/COE.
Ensures that data is entered, updated and maintained correctly and accurately within the system.
Performs audits to ensure data is accurate and facilitates appropriate data corrections.
Provides documentation on issues and works collaboratively with all vendors and internal company divisions toward timely resolution.

Managing Recruitment and Hiring Process
Point of contact for Talent Acquisition COE and back up On Boarding Coordinator in the absence of HR Coordinator/Partner.
Oversee/monitor candidate identification and selection process for Corporate VO hires.
Oversee Talent Acquisition support for Corporate VO operations, including communications to assist with the onboarding of Corporate VO new hires in the absence of HR Coordinator/Partner.
Provide Talent Acquisition COE with staffing updates, assists in obtaining approvals for hiring exceptions, and provides COE with applicant eligibility and rehire status.
Attend job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
Provide subject matter expertise to Corporate VO hiring managers on selection procedures.
Assists with the candidate identification and selection process as required.
Participate in the regular Talent Acquisition staffing meetings and assist with obtaining HR leadership approvals for hiring decisions.
Performs quality control on candidate identification/selection.

Compensation
Prepare compensation proposals in compliance with compensation programs as established by the Compensation COE. Consult with appropriate Compensation team members and AVP HR Corporate VO accordingly.
Researches and recommends compensation actions/adjustments to attract, retain and motivate employees to Corporate VO managers.
Liaises with AVP HR Corporate (or designee) and Compensation COE on non-management pay administration guidelines, including annual performance/merit increase guidelines.
Liaises with AVP HR Corporate VO and Compensation COE on issues relating to wage parity/analysis.

Unemployment/Worker’s Compensation
Supports the HR Corporate team with timely responses to unemployment claims; reviews provider requests for accuracy and liaise with the Associate Relations team on reallocations and/or queries are required.
Assist in preparing documentation for hearings, as necessary.
Prepare and consult with VO management representatives for attendance at hearings and attend as necessary.

Documentation
Supports the maintenance, upkeep and modification of HR systems and/or records.
Ensures internal controls are established related to employee master records and employee time files, and that these controls are maintained and monitored on a continuing basis.
Prepares required reports to government agencies, insurance companies and other organizations; has reporting and compliance responsibility by overseeing filing of these documents.
Collates information for the above: processing, producing reports and journals and filing.

Managing Legal and Compliance Practices for Corporate VO Operations
Ensures associate files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
Ensures compliance with procedure for accessing, reviewing, and auditing associates’ files and ensure compliance with the Privacy Act.
Partner with the ASC Leave Administration team to ensure medical records are maintained in a separate, secure and confidential medical file.
Audit the I-9 Verification, filing and audit processes, and the issuance of MVW onboarding documentation.
Assist with the review of compliance reports (e.g., ISPT, FCPA, COVID attestations etc.).
Audit areas to ensure HR related compliance posters are current and visible.

Candidate Profile

Education
High school diploma or GED; 3 years of experience in the human resources, management operations, or related professional area. Masters-level qualification in these areas an advantage.
OR
2-year degree from an accredited university in Human Resources, Business Administration, or related major; at least 1 year of experience in the human resources, management operations, or related professional area.

Experience
Proven experience managing small- to medium-sized projects from initial concept to implementation required; a minimum of one year preferred.
Experience sourcing and using data to build PowerPoint Presentations and Excel Analysis and reporting required.
Experience managing electronic record-keeping or archiving systems on SharePoint an advantage.

Skills & Attributes
Is a team player but with the ability to perform independently under limited supervision.
Proactive, results-oriented and service-oriented; delivers results under difficult conditions and demonstrates balanced judgment under pressure.
Minimum of an intermediate level of proficiency in the Microsoft Office Suite (especially Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint skills) required. Access, Planner, Forms an advantage.
Data entry skills required.
Outstanding verbal and written communication skills with ability to effectively address all levels of the organization.
Proven ability to write business-level communications.
Able to maintain a detail-oriented approach to work.
Able to work in a deadline-driven environment to meet objectives of assignments.
Develops and maintains effective relationships with a broad group of stakeholders.
Keen problem-solving skills; analyzes and assesses situations to find effective solutions; creative problem solver; engages in fixing the problem; makes decisions using data.
Basic mediation skills to facilitate conflict resolution an advantage.
Proven ability to maintain a positive attitude at all times.
Ability to manage multiple deadlines and/or projects simultaneously, while delivering high-quality deliverables to multiple customers and competing priorities.
Ability to be culturally sensitive and to collaborate effectively with Human Resources colleagues from different countries and cultures.
Displays the necessary integrity/discretion for dealing with sensitive payroll data.
Outstanding verbal and written communication skills to effectively address all levels of the organization.
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