Why Join

Our client is a fully remote team and always has been. They are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real, and they care about it—a lot.

They're a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work and to communicate clearly and transparently with your distributed teammates.

On a related note, they’re very pro-feedback. From their users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.

About Our Client

At the hiring company, they believe that the best companies in the world consistently deliver products and experiences that their customers love. They also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.

That’s why they exist. They help teams set up those conversations, that research, allowing them to discover and embrace user insights. They specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. They work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

About The Role

As the new People Ops Manager, you will be the guiding light through the entire employee lifecycle, embodying their values of putting people first and welcoming people as they are.

The Employee Journey

Setting the Stage: Recruitment and Onboarding

Imagine this: We've all been there—being a new hire at a new organization. It’s remote, so new hires are curious, excited, and maybe a bit nervous. This is where you come in, creating an initial impression that heightens their excitement even more. You work closely with the Talent Acquisition Manager and team, ensuring that the recruitment and onboarding process is seamless and welcoming. Your magic touch makes every new hire feel valued and excited about joining the team.
Once the offer is accepted, you take the onboarding experience to the next level. From the first email to guiding them through their initial days, you ensure that every new hire feels like a part of the team, even in the remote setting. You help them understand the culture, the mission, and how they fit into the bigger picture.

Growing Together: Employee Engagement and Development

As employees settle in, you keep the connections strong. You’re the maestro behind virtual engagements, making sure everyone feels connected, heard, and appreciated throughout the year, and you will work closely on the in-person retreat. Your expertise helps you manage employee surveys, gathering insights that drive continuous improvement because they want to continue to evolve their people programs.
Performance reviews come around, and you launch and manage these cycles seamlessly. You ensure everyone knows their contributions are valued and their growth is supported. You update the employee handbook and revise policies to reflect the ever-evolving culture and needs, keeping the team on the cutting edge.

Supporting Daily Life: Benefits and Operations

Behind the scenes, you're the detail-oriented wizard who ensures operations run smoothly. You manage open enrollment and benefits-related tasks with the support of various tools, maintain forms, and ensure everyone has what they need to succeed. Collaborating with the VP, you create and update policies to continuously improve the workplace.
You also handle IT support, resetting passwords, and ordering computer hardware. They work with several companies that handle setting up new hires, but you will manage devices and ensure these processes are done and up to date. As the guardian of security, you work with various tools to manage tasks that keep the company secure.
Vendor management is another area where you excel, overseeing relationships with key partners.
When it comes to accommodations and paperwork, you are the go-to person. Although they handle a few items manually, you're always looking for ways to make these processes more robust and efficient.

Farewell, But Not Goodbye: Offboarding

When it’s time for someone to move on, you handle exits with grace and care. You ensure the process is smooth, respectful, and leaves a positive last impression. Your attention to detail ensures that all paperwork is in order, and you provide support during this transition, ensuring any follow-up gets to the right person.

What Does Success Look Like?

In this role, success is creating an environment where employees feel valued, supported, and connected. You will be instrumental in fostering a workplace that prioritizes people and continuously evolves to meet the needs of the team. You will:
Identify and Solve Problems: Proactively identify issues affecting employee satisfaction and engagement, and develop innovative solutions.
Champion Continuous Improvement: Align goals with the People and Talent Strategy, driving initiatives that enhance the employee experience.
Promote a Positive Culture: Ensure that core values are reflected in all People Ops practices, promoting a culture where everyone feels welcome and valued.
Achieve Operational Excellence: Streamline processes and workflows, leveraging systems and automation to ensure efficiency and accuracy.
Facilitate Feedback: Create and maintain open channels for feedback, ensuring all voices are heard and acted upon.

The Skills You'll Need to Shine:

Emerging People Ops Talent: With 3-4 years of experience in HR/People Operations, you're adept at managing the complexities of remote work setups.
Organizational Wizard: You use Excel/Google Sheets proficiently and can confidently work with data. Your superpower is managing tasks, priorities, and deadlines with ease, keeping everything and everyone aligned in fast-paced environments.
Inclusive Team Builder: You have a ‘people-first’ mentality and can build rapport with teammates. Known for your kindness, warmth, and thoughtfulness, you excel at representing positively and inclusively at every stage of the employee experience.
Detail Dynamo: You have a keen eye for detail, ensuring nothing is overlooked while balancing speed with precision.
Champion of Service and Growth: You have an eye for process improvement and creating efficient, scalable solutions.
Knowledge Seeker: You have a general knowledge of HR practices and procedures, and you're familiar with or have a desire to learn more.
Self-Sufficient and Proactive: You're not afraid to ask questions, be accountable, and take initiative over projects.
Flexible and Adaptable: You are flexible and adaptable, with the ability to prioritize effectively.
Excellent Communicator: You have excellent written and verbal communication skills.
Confidentiality Expert: You maintain the highest standard of confidentiality, discretion, and professionalism.

Would Be Awesome to Have:

Tech Tools Maestro: Experience using various tools is preferred.
Startup Spirit: Experience in high-growth company environments is valuable.

Who You Will Partner With:

Talent Acquisition Manager: Collaborate on hiring processes, candidate experience, and onboarding handoffs.
People Business Partner: Work on onboarding improvements, retreat programming, events, and training initiatives.
Security Team: Partner with the security team.

Benefits:

Base salary starting at $85k
Annual Performance Bonus
Stock options for every employee
100% premium covered medical & dental employee coverage
Annual membership to One Medical Group & Talkspace
401k + annual employer contribution
4 weeks of PTO to start + accrue an additional day each year
Unlimited wellness days
Flexible, paid parental leave
$250 office setup budget (in addition to laptop being provided)
$100 annual learning & development stipend
$50/month Work From Home stipend
Awards for recognition, work anniversaries, & birthdays
Annual team retreat

Location: United States (Remote)

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People Ops Manager