Position Overview:

The Human Resources Director will develop, plan and lead the people strategies for our Customer Experience business. This position provides leadership guidance and support to our business leaders as well as the HR teams and is responsible for the development and execution of engagement and retention strategies, annual objectives and metrics that are aligned to support TELUS' business success. This position will help solve complex business problems on a consistent basis.

Specific Responsibilities May Include:

Collaborates with senior leadership to understand the organization's goals and strategy related to people planning, engagement, retention and performance.
Lead the definition, creation and implementation nationally of HR policies, processes, systems integration evolution, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs.
Guide, facilitate and partner with HR team on program implementation
Administers or oversees the administration of human resource programs including, but not limited to, performance and talent management, productivity, recognition, culture, leave of absence; disciplinary matters; disputes and investigations, training, development and team member wellness (occupational health and safety).
Conducts research and analysis of organizational trends including review of reports and metrics from the organization's human resource information system (HRIS) or talent management system.
Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
Compile, understand and articulate to senior leadership key trends and market directions for various HR areas that are used to shape strategy
Drive a high performing, highly engaged workforce through effective and measurable leadership activities including engagement and recognition, completion of quality performance process, knowledge transfer, etc.
Direct overall budget, scorecard, metrics and capacity model development and identification
Facilitates professional development, training, activities for HR team
Performs other duties as required or necessary to drive business success

Required Experience:

5+ years in a leadership position
7+ years of progressive Human Resources experience in a similar role with similar degree of responsibilities
Experience with a variety of HR disciplines including employee relations, performance management, recruitment, resource planning, compensation, employee engagement, benefits, and learning/development
A proven track record of effective decision making within a program and project management framework
Effective research and analytic skills with the ability to draw conclusions and provide solid recommendations
Experience engaging all levels of an organization in a collaborative and confident style that engenders credibility
Experience in implementing strategic organizational changes

Required Knowledge, Skills and Abilities:

Thought leadership and coaching
Ability to understand and relate to people all levels of the company, while providing coaching, advice, support and guidance
A leadership style characterized by goal setting, coaching, performance management, employee development, recognition and engagement
Strong leadership necessary to drive successful collaboration across a highly matrixed enterprise; visible champion and spokesperson for change
Excellent verbal and written communication skills.
Excellent interpersonal and negotiation skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to adapt to the needs of the organization and employees.
Ability to prioritize tasks and to delegate them when appropriate.
Thorough knowledge of employment-related laws and regulations.
Proficient with Microsoft Office Suite or related software.
Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.
Business Acumen
Comfortable dealing with day-to-day issues and yet still able to see the big picture and long term impacts of decision making
Ability to effectively advise, recommend, and present requirements and solutions to problems and effectively cope with ambiguity
Ability to anticipate the long term impact of all decisions and take a broad approach to problem solving
Ability to ensure that the business receives timely and satisfactory support
Courage to make tough decisions and stand behind them
Ability to have crucial conversations even if they are uncomfortable

Other skills:
Critical thinker with excellent problem solving skills
Excellent written and oral presentation skills
Self-motivated - able to work autonomously and effectively
Effective time management, organizational and presentation skills
Negotiation and contract management skills
High personal standards of integrity, empathy, and confidentiality
Change resiliency
Interpersonal, consultative and negotiation skills
Business Degree and/or SPHR certification or an equivalent combination of human resource training and experience

Preferred Experience, Skills & Competencies:

Experience working in a contact/call center setting
Workday or other HRMS software experience
Bachelor's degree in Human Resources, Business Administration, or related field required; Masters degree preferred
SHRM-CP or SHRM-SCP

Physical Requirements: (for US positions)

Prolonged periods of sitting at a desk and working on a computer
prolonged walking around a production floor
Must be able to lift 15 pounds at times.

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first
We embrace changes and innovate courageously
We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Job Type: Full-time

Salary: $130,000.00 - $150,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Work Location: In person

TELUS International

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Human Resources Director