Join our team of competent and compassionate professionals as a Benefits Representative on the HR team.

We are community agency dedicatedto offering high quality, affordable and culturally appropriate care to people of all ages and income levels.

Your experience, knowledge and skills will support the agency in:

Handling high-level benefit inquiries and complaints to ensure prompt and courteous resolution including matters of PFML, ACA eligibility, self-insured plan details, etc.
Assisting employees with handling problematic insurance claims and billing issues in a timely manner.
Conducting benefit orientation, open enrollment, and other benefits-related meetings on an ongoing basis.
Responding promptly to all phone, e-mail, and walk-in requests for leaves of absence and benefit inquiries as required.
Coordinating and processing various types of leaves of absence (LOA) for employees. Mailing and/or emailing various correspondence to those on leave within applicable timeframes of the law.

We are looking for:

High School Diploma required. Associate’s or bachelor’s degree in Business, Human Resources, or related field preferred.
Minimum of 6 months benefits system administration experience required. 2-3 years benefits administration experience preferred.
Experience with MA Paid Family and Medical Leave administration preferred.
Experience with ACA eligibility strongly preferred.
Experience working with self-insured benefit plans preferred.
Ability to work a hybrid schedule, including onsite work during regular business hours (8 AM – 5 PM) as needed to meet the needs of our employees and managers.
Ability to maintain effective working relationships with employees and external insurance partners required.
HRIS and data processing experience preferred.
Excellent record-keeping skills required.
Ability to work in an environment with frequent interruptions.
Proficient with Microsoft Office (i.e., Word, Excel, Outlook, and Power Point).
Must be able to manage multiple tasks/projects/phone calls simultaneously.
Exceptional Customer Service, attendance and time management skills are required.
Demonstrates strong ethics and the ability to maintain the highest degree of confidentiality and professionalism.

Job Type: Full-time

Pay: Up to $62,000.00 per year

Benefits:

Work Location: In person

Thomas Watson Group