Overview
The Training and Development Manager identifies training and recruiting needs and develops cost effective training initiatives to achieve the property's goals, and ensures standards and procedures are constantly applied. The ideal candidate for this role is efficient, enjoys leading and developing associates, and has a positive demeanor and excellent communication skills. Prior expereince in Training and Human Resources in the Hospitality industry is preferred for this role.
Responsibilities
- Assist in the development of property training and recruiting plans and budget that are aligned with the property’s goals and strategic plan.
- Develop, coordinate, execute, and follow up on all training activities within the property.
- Ensure all training programs are aligned with Hard Rock philosophy, are designed to achieve desired results, and are effective.
- Ensure all Hard Rock corporate training programs are implemented for all staff, as required.
- Maintain property training calendar.
- Promote and inform employees about all training programs.
- Coordinate and monitor enrollment and attendance of training classes.
- Work with all levels of management and conduct needs assessments to identify and address employee and organizational development needs.
- Assist all property departments in developing departmental training plans. Identify performance gaps and work with managers to develop and implement appropriate training to improve performance. Support delivery and follow-up of programs.
- Support and develop departmental trainers.
- Observe employee performance and give feedback to individuals and/or managers.
- Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry.
- Develop and maintain a library of physical and electronic resources available for staff.
- Assist with other Human Resources department tasks, as needed.
- Administer property Learning Management (eLearning) System and other technology based learning systems.
- Monitor actual expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
- Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
- Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
- Maintain relationships with key clients, owners, and investors.
- Maintain communication with Hard Rock corporate staff.
- Promote the organization in and out of industry and at relevant trade associations.
- Present a professional image to employees, guests, clients, owners, and investors.
- Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
- Maintain confidentiality of guest, employee, and company information.
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- 3+ years’ experience in human resources or training and development. Luxury hotel experience preferred.
- Degree/diploma in Human Resources or Training and Development, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
SKILLS
- High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
- Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
- Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Strong communication and listening skills and excellent speaking, reading, and writing ability.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
- Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
- Fluency in English: additional languages preferred.
PHYSICAL DEMANDS
- Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to obtain impressions through the eyes.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
ADDITIONAL REQUIREMENTS
- Deep understanding of lifestyle hotels.
- Passion for music and knowledge of music trends preferred.
- Self-starter with an entrepreneurial spirit and strong organizational skills
- Must meet legal requirements for any required licensing.
- Ability to travel occasionally.
- Ability to work evenings, weekends, and holidays, as needed.
Hard Rock complies with the City’s Workplace Vaccination requirements.