This is a hybrid role (three days per week at our HQ) and will report directly to the Sr TA Manager, who is based in Chicago, IL.

Who We Are:

Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 35 markets globally.

At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

The role:

Crafty is looking for a driven & self motivated Recruiter I to join our team and to provide full-cycle recruiting support for our Operations functions.

In this role, you will partner with hiring managers to identify hiring needs and interview plans, source and qualify candidates, drive the interview process, and negotiate offers. Some examples of roles you may work on are: Food & Beverage Associate, Barista, Delivery Specialist, Warehouse Specialist across multiple markets within the US.

You'll use every hire as an opportunity to hone the process and candidate experience. Along the way, you'll also organize and attend recruitment events (virtual and in-person), test innovative methods of marketing Crafty roles, and brainstorm strategies to measure skills utilizing a mix of interview questions, automated assessments, and case studies.

It is important to us that every hire connects with our vision, mission, and values. The ideal candidate is thus not only inspired by Crafty’s mission to help companies craft better workplaces but also skilled at inspiring others and enhancing our team’s efficiency and scalability as we grow.

Required Qualifications

TALENT CHAMPION: Demonstrates adeptness in high-volume recruiting, particularly in the food & beverage or customer-centric sectors, meeting key performance goals. Excels in identifying and attracting top talent through innovative local talent channel programs and events that bolster Crafty’s candidate pool. Displays strong diversity awareness with effective sourcing techniques for diverse populations. Actively improves candidate experiences and efficiently manages the applicant tracking system (ATS), ensuring timely updates, offer processing, and completion of background checks.
CRAFTY BRAND AMBASSADOR: Be a creative storyteller for Crafty; understand how to pitch the upside of each position and cultivate prospective team members into hires. Assists in creating a compelling employee value proposition for prospective team members and supports the recruitment process for entry to mid-level positions. Demonstrates eagerness to develop skills in attracting and closing talent, with a focus on contributing to the team's overall success.
BUSINESS ACUMEN: Results-Oriented team player who holds on to a strong sense of ownership and accountability for work performance and takes pride in contributing to the company’s success. Maintains a positive and proactive approach to work, effectively managing multiple tasks simultaneously while prioritizing deadlines and critical objectives with a positive attitude.
PROFICIENT COMMUNICATION: Demonstrated ability to build trust and rapport with diverse audiences through clear and concise written and verbal communication (tailoring communication as needed). Develops skills in empathetic communication, particularly in sensitive situations, and begins to adapt communication styles to different contexts and audiences. Strives to clearly articulate objectives and metrics, fostering trust and clarity among team members.
EFFECTIVE COLLABORATION: Ability to gain the respect and buy in across departments and with hiring managers through authenticity of self, transparent communication, and delivery of results. Actively participates in discussions, demonstrating an ability to understand and respect diverse perspectives and viewpoints. Effectively conveys information about the People team’s programs and initiatives, contributing to cross-departmental understanding and collaboration. High EQ and humility – foster gracious professionalism and strives to connect with candidates and team members alike.
GROWTH MINDSET: Proactively seeks out opportunities to improve processes, identify and address inefficiencies, and solve problems. Shows enthusiasm for acquiring new competencies and understanding departmental processes. Engages with more experienced colleagues to gain insights and guidance, fostering a collaborative environment.
DATA DRIVEN DECISIONS: Maintains accurate and timely metrics related to open positions and candidate pipelines. Uses market data and research to enhance applicant hiring process.

Desired Qualifications

PEOPLE TECH STACK: Experience with Rippling HRIS & ATS, LinkedIn, Handshake and Indeed

Expected Results:

Objective #1: Focus on high-quality hires to improve Crafty’s Client Operation’s efficiency and boost profitability

Goal: Ensure 70% of your Client Ops hires are meeting or exceeding expectations at their 90 day check in

Key Initiative #1: Using new hire archetypes and effective interview scorecards, for every 3 people passed to the hiring manager, one is hired.
Key Initiative #2: Develop and lead 2 talent events per quarter (in-person or online) that increases the talent pool based on our archetypes.
Key Initiative #3: After first 60 days in the job, proactively collaborate with your manager and the People team to develop and implement a user-friendly process that will equip Client Operations People Managers with the essential tools and templates to effectively support new hires through their first 90 days.

Objective #2: Become a trusted recruitment partner for hiring managers in the ops team, fostering trust to enhance the efficiency of the recruitment process to attract top talent at the right time.

Goal: Assist the Implementation Team to achieve their desired implementation score by proactively hiring dedicated client operations teams for 100% of new client sites two weeks before implementation, ensuring seamless client site onboarding and optimal launch success.

Key Initiative #1: Act as a talent advisor and partner with the sales team, implementation team, and client operations team to develop a proactive hiring strategy that anticipates your hiring manager’s needs, creating firm timelines and meeting the offer out deadline 90% of the time.
Key Initiative #2: Proactively implement new sourcing strategies to attract top talent to ensure a steady pipeline of qualified candidates exists providing the ability decrease time to hire by one week.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

What we offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart hooligans who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become. We are proud to offer a compensation package that includes an option to join our Crafty healthcare plan to cover health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, it goes without saying, but snacks, beverages, and fun Crafty events are a part of that!

The pay band for this position is $53,000 to $63,000 in Chicago.

Crafty provides equal employment opportunities (EEO) to all team members and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

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