Reporting to the Chief Operating Officer, oversee a comprehensive human resources program for the Health Plan of San Mateo (HPSM) that includes the provision of human resources services to management and staff in the areas of staffing, performance management, benefits, employee relations, payroll, personnel, training, performance appraisal monitoring, compensation, and compliance with employment laws.

Position overview

Direct human resources functions, including Talent Acquisition and Employee Relations, to achieve organizational priorities including: fostering a diverse and highly effective workforce; maintaining equitable policies and practices; ensuring organizational compliance with laws, regulations, policies and procedures; conducting effective employee recruiting and retention; and ensuring consistent and impactful performance management, including disciplinary action.
Conduct planning on a multi-year basis to achieve departmental goals, identify trends in employment law or industry practices, and implement changes to protect the organization from risks and follow industry best practices.
Oversee front-line talent acquisition efforts through the development of hiring plans, recruitment marketing, candidate sourcing, and participation in community job/career fairs.
Oversee an equitable and effective compensation program, through periodic quantitative and qualitative assessments, and through ongoing process improvements. This includes:
Oversee the collection, maintenance, and analysis of payroll/personnel information and data; prepare a variety of specialized reports and information on a scheduled and as requested basis. Utilize HRIS as appropriate.
Under the guidance of the COO, manage all job classification and compensation activities
Provide recommendations on employee salary and benefits packages to ensure HPSM remains competitive in the job market.
Oversee processes to ensure employment documentation is consistent and meets quality standards, including examples such as job descriptions, offer letters, performance management documentation, and other HR forms.
Oversee and assist managers and supervisors in developing and maintaining fair and equitable job performance standards; conducting performance management activities consistently, fairly, and effectively; and completing consistent performance evaluations in a timely manner.
Collaborate with the Compliance department and staff across the organization to ensure HPSM’s code of conduct and policies are upheld, including conducting and documenting investigations into potential issues when appropriate; ensure appropriate confidentiality of employee relations data and findings.
In collaboration with the Learning and Development department, design, implement, regularly evaluate, and enhance programs to support managerial staff across the organization on capabilities including: staff engagement; performance management; creating inclusive team environments that encourage open dialogue and communication; and resource planning for current and future staffing needs.
Oversee all aspects of new employee onboarding related to benefits, employee relations, employee code of conduct human resources policies; collaborate with the Learning and Development, IT, and Administrative Services departments to ensure that new hires are welcomed, inspired, and provided with the appropriate resources they need for success at HPSM.
In conjunction with the Finance Department, manage the employee payroll processing system and ensure the accuracy and completeness of payroll/personnel related information.
Continuously monitor and update HPSM policies and procedures related to Human Resources activities, including achieving compliance with employment law and regulatory standards such as NCQA.
Provide supervision of Human Resources staff, including Employee Relations and Talent Acquisition personnel. Foster a collaborative team environment and accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and implementing corrective action steps when necessary; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Complete performance evaluations in a timely manner.

Secondary Functions:

Oversee the contract performance of relevant outside consultants providing specialized human resources studies, surveys, and/or training.
Professionally represent department and/or HPSM in internal and external meetings. May include state-wide committees and/or meetings with groups such as the California Association of Health Plans (CAHP) or Local Health Plans of California (LHPC).
Perform other duties as assigned.

Requirements
These are the qualifications typically needed to succeed in this position. However, you don’t need to meet every requirement to apply.
Education and experience

Bachelor’s degree in human resources, business or a related field.
Five (5) years’ management experience in human resources operations.
Experience in a managed care or related health care field preferred.

Knowledge of:

Human resources functions and responsibilities including recruiting, performance management, compensation, employee relations and retention.
Employer best practices for advancing workforce diversity.
Principles for creating inclusive and equitable workplaces and fostering employee belonging.
Project planning, administrative, and management principles and techniques.
Appropriate state and federal laws and regulations regarding employment and human resource management.
NCQA standards related to human resources functions.
Supervisory techniques, resource allocation, planning and budgeting.
Quantitative and qualitative analysis methods, including knowledge of basic statistical evaluation and effective report creation related to workforce data.
Vendor management and oversight techniques.

Ability to:

Direct and coordinate all aspects of human resource administration.
Supervise, train, and evaluate the work of staff.
Work independently using sound professional judgement to meet deadlines and prioritize competing needs.
Diplomatically and creatively resolve escalated or complex issues using strong professional judgment and discretion.
Write, implement, and evaluate human resources policies and procedures.
Effectively and persuasively communicate both orally and in writing.
Identify existing or potential problems, secure relevant information relating data from a variety of sources, determine probable cause(s), and effect appropriate solution(s).
Successfully develop, control, and monitor departmental budget and expenditures.
Utilize appropriate interpersonal and conflict resolution approaches to negotiate agreement between differing individuals and groups of individuals.
Influence positive outcomes without direct reporting authority over others.
Establish and maintain effective work relationships.

Salary and benefits
The starting salary range is $141,188-$186,774 per year, depending on the candidate’s work experience.

Excellent benefits package includes:

HPSM-paid premiums for employee’s medical, dental and vision coverage (employee pays 10% of each dependent’s premiums).
Fully paid life, AD&D and LTD insurance.
Retirement plan (HPSM contributes equivalent of 10% of annual compensation).
12 paid holidays a year, 12 paid sick days a year and paid vacation starting at 16 days a year.
Tuition reimbursement plan.
Employee wellness program.

It is HPSM's policy to provide equal employment opportunity for all applicants and employees. HPSM does not unlawfully discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable federal, state, or local law. HPSM also prohibits discrimination based on the perception that an applicant or employee has any of those characteristics or is associated with a person who has or is perceived to have any of those characteristics.

Health Plan of San Mateo

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Director of Human Resources