Location

USA, Castle Rock, CO (on-site)

Department

Client Support & Operations Department

Required Skills

3 years+ aviation experience
A highly customer-focused mindset.
Ability to converse with persons at all levels within the aviation industry.
Competent Office 365 user, including spreadsheets. Strong general IT competence is also required as we are an aviation technology company.
Outstanding communication skills
A strong ability to proactively analyze and problem-solve without waiting to be asked to do so.

Key Responsibilities

Assure that user and crew accounts for new customers are created correctly and on-time
Assure compliance with the customer’s operational requirements. This includes Aircraft data such as fuel flows, mass and balance, as well as other operational restrictions.
Maintain and improve customer satisfaction
Deliver seamless handoff from Sales to Account Management
Assist customers with their initial sign up and setup of their aircraft and accounts
Educate customers on the value, key features and benefits of the AFV Product suite, including online training & webinars
Update customer accounts with a quick turnaround
Communicate customer feedback with Manager
Build strong rapport with customers

Job Type: Full-time

Salary: From $50,000.00 per year

Ability to commute/relocate:

Woodlands Blvd Suite 230 castle rock, co 80109: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Experience:

License/Certification:

Work Location: In person

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