HR Manager - Employee Relations & Service

If you are a dedicated HR professional with a passion for delivering exceptional service and driving positive outcomes, we encourage you to apply for this exciting opportunity!

Job Description:

As the HR Manager - Employee Relations and Service, you will play a pivotal role in delivering exceptional HR services aligned with Tailored Management's objectives and values. Working under the guidance of the Vice President of Human Resources, you will lead a team responsible for supporting external HR contingent employees. Your duties will include providing leadership, coaching, and support to ensure compliance, employee engagement, and exceptional service delivery.

Key Responsibilities:

Serve as the primary HR leadership partner for Tailored Management's Client Services, Operations, Recruiting, and Payroll teams, ensuring optimal service experiences for candidates, employees, and clients.
Foster a high-performing, cohesive, collaborative, and service-focused HR service support team.
Coach and guide direct report HR team members to ensure exceptional service delivery for client programs and contingent employees.
Provide HR leadership and consultation for external employee relations matters, ensuring compliance with all applicable legislation and company policies.
Leverage analytics tools to monitor and report on HR service team performance metrics, driving improvements in HR processes and business outcomes.
Manage contingent employee leave and absence procedures, including FMLA, state family leave, and ADA requests.
Develop robust project plans for HR and cross-department initiatives, ensuring timely execution and continuous improvement.

Ideal Qualifications:

Demonstrates professionalism, accountability, resiliency, and emotional intelligence.
Proven ability to lead and mentor teams effectively, with strong coaching, feedback, and development skills.
Exceptional critical thinking abilities and experience managing complex processes and procedures.
Strong interpersonal, communication, and relationship-building skills.
Sound judgment, decision-making, and problem-solving skills.
Ability to balance diverse stakeholder needs and continuously improve HR service delivery.
Agile and adaptable to changing business and client needs.
Thorough knowledge of state and federal employment laws.
Proficient in Microsoft Office (Outlook, Excel, PowerPoint).

Education and Experience:

4+ years' HR Generalist experience within a high-volume HR function.
2+ years of proven success mentoring and leading a team.
PHR/SPHR or SHRM-CP/SHRM-SCP Certification a plus.

Location and Working Environment:

Location: Columbus, OH
Shift Hours: 9:00 AM-6:00 PM
This role operates full-time in the office.

About Us: Tailored Management is a leading provider of workforce and business solutions. We are dedicated to helping our clients achieve their business goals by delivering top-notch talent and exceptional services. Our commitment to excellence has made us a trusted partner for companies seeking to optimize their operations and drive success. We are committed to our mission, vision, values, and principles while fostering a collaborative and growth-oriented environment.

Tailored Management is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Ability to Commute:

Columbus, OH (Preferred)

Work Location: In person

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